Privacy Policy

Welcome to Punch Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fresh-punchpizza.click or interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. We encourage you to read this document in its entirety so that you can make an informed decision about sharing your personal information with us.

1. About Us

Punch Pizza is a food service business operating in the United States. We are dedicated to delivering fresh, quality pizza and culinary experiences to our customers. Our contact details for all privacy-related matters are as follows:

2. Information We Collect

We collect personal information that you voluntarily provide to us as well as information that is automatically gathered when you use our website and services. The categories of information we collect are described in detail below.

2.1 Personal Information You Provide

When you interact with Punch Pizza — whether placing an order, creating an account, subscribing to our newsletter, or contacting our support team — you may provide us with personal information such as:

• Identity Data: Full name, username, or similar identifier.
• Contact Data: Email address, mailing address, telephone number, and billing address.
• Transaction Data: Details about orders you have placed, payment information (processed through secure third-party payment processors), purchase history, and delivery details.
• Account Data: Login credentials, password (stored in encrypted form), and account preferences.
• Communication Data: Messages, feedback, complaints, and other communications you send to us via email, contact forms, or other channels.
• Marketing and Preferences Data: Your preferences in receiving marketing from us and your communication preferences.
• Dietary and Food Preference Data: Any dietary restrictions, allergen information, or food preferences you voluntarily share with us to customize your order experience.

2.2 Information Collected Automatically

When you access our website at fresh-punchpizza.click, certain data is automatically collected through cookies, log files, and similar technologies. This includes:

• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and navigation paths through our website.
• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Location Data: General geographic location derived from your IP address, and precise location data only if you grant us permission through your device settings.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 7 for more details).
• Log Data: Server log information such as access times, error logs, and request details.

2.3 Information From Third Parties

We may receive information about you from third-party sources and combine it with information we hold about you. These sources include:

• Third-party delivery platforms and food ordering aggregators that process orders on our behalf.
• Social media platforms if you interact with our brand pages or sign in using a social media account.
• Analytics providers, advertising networks, and marketing partners.
• Payment processors who provide limited transaction verification data.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. These purposes include:

3.1 Provision of Services

• To process and fulfill food orders placed through our website or affiliated platforms.
• To create and manage your customer account.
• To arrange delivery or pickup of your orders.
• To send you order confirmations, receipts, and transactional communications.
• To manage payments and prevent fraudulent transactions.
• To accommodate dietary restrictions and food preferences you provide.

3.2 Customer Support and Communication

• To respond to your inquiries, complaints, and support requests.
• To notify you of changes to our menu, pricing, services, or this Privacy Policy.
• To request feedback and manage reviews of our products and services.

3.3 Analytics and Service Improvement

• To analyze how visitors use our website and identify areas for improvement.
• To monitor and analyze trends and usage patterns.
• To test new features, promotions, and website configurations.
• To compile aggregate statistical data that does not identify any individual user.

3.4 Marketing and Promotional Activities

• To send you promotional emails, newsletters, special offers, and information about new menu items — only where you have provided consent or where we have a legitimate interest to do so.
• To serve you targeted advertisements on our website and third-party platforms based on your browsing behavior and preferences.
• To conduct sweepstakes, contests, and similar promotional activities.
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.5 Legal and Compliance Purposes

• To comply with applicable federal and state laws, regulations, and legal processes.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Punch Pizza, our customers, and the public.
• To respond to lawful requests from government authorities and law enforcement.

4. Legal Basis for Processing

We process your personal information under the following legal bases recognized under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and principles of the Federal Trade Commission (FTC) Act:

• Performance of a Contract: Processing necessary to fulfill orders or provide services you have requested.
• Legitimate Interests: Processing for our genuine business interests, such as improving our services, preventing fraud, and marketing our products, where these interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: Processing where you have given us specific, informed consent, such as for receiving marketing emails or enabling certain optional cookies.

5. Sharing Your Information With Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions and provide services to us. These parties may include:

• Payment Processors: To securely handle payment transactions (e.g., credit/debit card processors, digital wallet providers).
• Delivery Partners: Third-party delivery companies or drivers who fulfill your food delivery orders.
• Cloud Hosting and IT Providers: Companies that host our website and manage our technical infrastructure.
• Analytics Providers: Such as Google Analytics, which help us understand website usage and user behavior.
• Email and Marketing Platforms: Services used to send transactional and marketing emails on our behalf.
• Customer Support Tools: Platforms that help us manage and respond to customer inquiries.

All service providers are contractually obligated to use your information solely for the purpose of providing services to us and must adhere to appropriate data protection standards.

5.2 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or governmental request.
• Enforce our website's terms of service or investigate potential violations.
• Detect, prevent, or address fraud, security issues, or technical problems.
• Protect the rights, property, or safety of Punch Pizza, our customers, or the public as required or permitted by law.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or prominent notice on our website prior to any such transfer and any change in privacy practices that may result.

5.4 With Your Consent

We may share your information with third parties for any other purpose with your explicit consent.

5.5 Aggregate and De-Identified Data

We may share aggregate or de-identified information — which cannot reasonably be used to identify you — with third parties for industry analysis, demographic profiling, marketing, or other business purposes.

6. Data Security

Protecting your personal information is a priority at Punch Pizza. We implement a comprehensive set of technical, administrative, and physical security measures designed to safeguard the information we hold:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Encrypted Storage: Sensitive data, including passwords, is stored in encrypted form using industry-standard hashing algorithms.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and monitored for unauthorized access attempts.
• Secure Payment Processing: We do not store full credit card numbers on our servers. Payment data is handled by PCI-DSS compliant third-party processors.

6.2 Administrative Safeguards

• Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Employees handling personal data receive regular training on data protection and privacy best practices.
• We conduct periodic reviews of our data collection, storage, and processing practices.

6.3 Limitations

Despite our best efforts, no security system is impenetrable and no method of data transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and relevant authorities as required by applicable law, including the FTC guidelines and applicable state breach notification laws.

7. Cookies and Tracking Technologies

Our website fresh-punchpizza.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functions such as login sessions, shopping cart functionality, and payment processing.
• Performance and Analytics Cookies: Collect anonymous information about how visitors use our site, helping us improve functionality and user experience (e.g., Google Analytics).
• Functional Cookies: Remember your preferences, such as language settings, location, and saved order preferences.
• Targeting and Advertising Cookies: Track your browsing habits to deliver relevant advertisements both on and off our website.

7.2 Managing Your Cookie Preferences

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

For full details on our use of cookies, please refer to our Cookie Policy available on our website.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights with respect to your personal information. We respect and honor these rights as required by applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary compensation, but if we share it with advertising partners, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation, dietary information) to purposes strictly necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge different prices, or provide a different quality of service because you exercised your rights.
• Right to Data Portability: You may request that we provide your personal information in a portable and readily usable format.

8.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we provide all customers with the following rights as a matter of our company policy:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to our legal retention obligations.
• Opt-Out of Marketing: Opt out of receiving marketing communications at any time.
• Data Portability: Receive a copy of your data in a structured, machine-readable format.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request by:

• Email: [email protected]
• Website: fresh-punchpizza.click

We will verify your identity before processing your request and will respond within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason for the extension within the first 45-day period.

You may also designate an authorized agent to submit requests on your behalf. We will require proof of authorization before processing any agent-submitted request.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period, personal information will be securely deleted or anonymized in accordance with our data disposal procedures.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable FTC regulations, we do not knowingly collect personal information from minors under 13. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete such information from our records.

If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] and we will promptly investigate and address the matter.

11. International Data Transfers

Punch Pizza is based in the United States and your information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers, including cloud hosting companies, analytics platforms, and marketing tools, may be located in or operate servers in other countries.

If your personal information is transferred outside of the United States, we will take appropriate steps to ensure that it receives adequate protection in accordance with applicable privacy laws and that any international data transfers are carried out lawfully. These safeguards may include:

• Contractual clauses requiring our service providers to apply equivalent data protection standards.
• Ensuring that the receiving country offers an adequate level of data protection as recognized by applicable authorities.
• Obtaining your explicit consent where required by law.

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your information to the United States, which may have different data protection rules than those in your country.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery apps, or partner services. This Privacy Policy applies only to fresh-punchpizza.click and does not extend to any third-party sites. We have no control over the content or privacy practices of those external sites and are not responsible for their privacy policies or actions.

We encourage you to review the privacy policy of every website you visit and every application you use before providing any personal information.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. However, you can manage your cookie preferences and opt out of interest-based advertising as described in Section 7 of this policy.

14. California Shine the Light Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request and obtain from us, once per calendar year and free of charge, information about categories of personal information (if any) that we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

15. How to File a Complaint

If you believe your privacy rights have been violated or you are unsatisfied with our response to your privacy request, you have the right to file a complaint with relevant authorities.

15.1 Contact Us First

We encourage you to contact us directly first so that we may address your concern promptly:

• Email: [email protected]
• Website: fresh-punchpizza.click

We will acknowledge your complaint within 10 business days and aim to resolve it within 30 days.

15.2 Regulatory Complaints — United States

If you are not satisfied with our response, you may file a complaint with the following authorities:

• Federal Trade Commission (FTC): The FTC is the primary federal authority responsible for consumer protection and data privacy in the United States. You can submit a complaint at reportfraud.ftc.gov or by calling 1-877-382-4357.
• California Privacy Protection Agency (CPPA): California residents may file a complaint regarding violations of the CCPA/CPRA with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General Offices: Residents of other states may contact their respective State Attorney General's office regarding data privacy concerns.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying users of the change.
• Send an email notification to registered users where we deem the change to be significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of those changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and transparently.

We will respond to all privacy-related inquiries within 10 business days. For formal rights requests (access, deletion, correction, portability), please allow up to 45 days for a complete response as permitted by applicable law.

This Privacy Policy was last reviewed and updated on June 12, 2026. It is effective as of that date and supersedes all prior privacy notices and policies issued by Punch Pizza.