Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), the operator of the website located at fresh-punchpizza.click (the "Website"). By accessing, browsing, registering on, or using this Website — including placing an order, subscribing to communications, or interacting with any content — you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines, policies, or rules applicable to specific features of the Website.

These Terms apply to all visitors, users, and others who access or use the Website, including customers who place food orders online, individuals who browse our menu, and any third parties who interact with our digital platforms. If you are using this Website on behalf of an organization, business, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Your continued use of the Website following the posting of any changes to these Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically to stay informed of any updates.

2. Business Information and Contact Details

The Website is owned and operated by:

For any inquiries, complaints, or legal notices, please contact us at [email protected].

3. Description of Services

Punch Pizza is a food service business that provides customers with the ability to browse our pizza menu, place online food orders, and engage with our digital content through our Website. Our services include, but are not limited to, the following:

• Online Menu Browsing: Users may view our full menu of pizzas, sides, beverages, and other food items, including descriptions, pricing, and nutritional information where provided.
• Online Food Ordering: Customers may place orders for pickup or delivery directly through the Website, subject to availability, service area limitations, and applicable fees.
• Order Tracking and Confirmation: Upon placing an order, customers will receive confirmation and, where available, tracking updates regarding the status of their order.
• Promotions and Special Offers: From time to time, we may offer promotional discounts, coupon codes, loyalty rewards, or limited-time deals, which are subject to their own specific terms and conditions.
• Customer Support: We provide customer service via email to address order issues, complaints, refunds, and general inquiries.
• Newsletter and Marketing Communications: With your consent, we may send you email updates regarding new menu items, offers, and company news.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you. We do not guarantee that the Website will be available continuously or that orders will always be fulfilled within expected timeframes due to factors outside our reasonable control.

4. Eligibility and User Representations

By using this Website, you represent and warrant that:

• You are at least eighteen (18) years of age, or are a minor using the Website under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms;
• You have the legal capacity to enter into a binding agreement under applicable United States law;
• You are not prohibited from using the Website under any applicable federal, state, or local laws;
• All information you provide during registration, order placement, or any other interaction with our Website is accurate, current, and complete;
• You will promptly update any account information to keep it accurate and complete; and
• You will use the Website only for lawful purposes consistent with these Terms.

5. User Obligations and Prohibited Activities

As a condition of your access to and use of this Website, you agree to comply with all applicable federal, state, and local laws and regulations, and you agree that you will not engage in any of the following prohibited activities:

5.1 General Prohibited Conduct

• Use the Website for any unlawful, fraudulent, harmful, or deceptive purpose;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Submit false, misleading, or inaccurate information in connection with any order or account registration;
• Attempt to gain unauthorized access to any portion of the Website, server, network, or systems connected to the Website;
• Use any automated tools, bots, scrapers, spiders, or data mining tools to collect information from the Website without our prior written consent;
• Upload or transmit any viruses, malware, spyware, or other malicious code that could damage or disrupt the Website or its infrastructure;
• Interfere with the proper functioning of the Website or place an unreasonable load on our servers and infrastructure;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Website or any software used in connection with it;
• Collect, harvest, or store personal data about other users of the Website without their express consent;
• Post or transmit any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable;
• Use the Website to send unsolicited commercial communications (spam);
• Resell, sublicense, or otherwise commercially exploit any content or services obtained through the Website without our express written authorization.

5.2 Order-Specific Obligations

• You agree to provide a valid and accurate delivery address when placing an order;
• You agree to have valid payment credentials available at the time of placing your order;
• You agree not to place fraudulent orders or abuse any promotional codes, refund policies, or discount programs;
• You agree to be present or available at the delivery address at the estimated delivery time, or to make appropriate arrangements for pickup orders;
• You understand that all orders are subject to availability and that we reserve the right to cancel or refuse any order at our sole discretion.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Punch Pizza or its content suppliers and is protected by United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and other applicable federal and state intellectual property statutes.

The trademarks, service marks, trade names, and logos displayed on the Website, including the "Punch Pizza" brand name and any associated logos and designs, are registered or unregistered trademarks of Punch Pizza. Nothing on the Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark or service mark displayed on the Website without our prior written permission.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes only. This license does not include the right to:

• Reproduce, modify, distribute, or publicly display any content from the Website;
• Create derivative works based on Website content;
• Use any data mining, robots, or similar data gathering or extraction methods on the Website;
• Download or copy account information for the benefit of another merchant or service provider; or
• Use the Website's content for any commercial purpose without our express written consent.

Any unauthorized use of the Website's content or intellectual property may violate copyright law, trademark law, and other applicable statutes and regulations, and may result in civil and criminal penalties. We actively enforce our intellectual property rights to the fullest extent permitted by law.

7. Account Registration and Security

Certain features of the Website may require you to create an account. When you create an account, you agree to:

• Provide accurate, complete, and current registration information;
• Maintain the confidentiality of your account credentials, including your password;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any breach of security;
• Ensure that you log out from your account at the end of each session when using shared or public devices.

We will not be liable for any loss or damage arising from your failure to comply with these account security obligations. We reserve the right to suspend or terminate your account at our sole discretion if we suspect fraudulent activity, a violation of these Terms, or any conduct that may harm the Website, other users, or third parties.

8. Payment Terms

When you place an order through the Website, you agree to pay all applicable charges, including the price of the food items ordered, delivery fees (where applicable), applicable taxes, and any other charges disclosed at the time of checkout. All prices are displayed in United States Dollars (USD) unless otherwise specified.

8.1 Payment Methods

We accept payment via the methods listed on our checkout page, which may include major credit cards, debit cards, and other digital payment options. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.

8.2 Pricing and Taxes

All listed prices are subject to applicable state and local sales taxes, which will be calculated and displayed at checkout. Prices for menu items are subject to change without notice. We reserve the right to correct any pricing errors at any time, including after an order has been placed.

8.3 Refunds and Cancellations

Orders may be cancelled within a limited window after placement, as described in our refund policy. Once food preparation has begun, cancellations may not be possible. If you receive an incorrect or unsatisfactory order, please contact us promptly at [email protected]. Refunds and replacements are handled on a case-by-case basis at our reasonable discretion, and we are not obligated to issue refunds for change-of-mind cancellations once food preparation has commenced.

8.4 Promotional Codes and Discounts

Promotional codes, discount coupons, and special offers are subject to their own specific terms and conditions and may have expiration dates, usage limits, or other restrictions. These offers cannot be combined with other promotions unless expressly stated. We reserve the right to revoke promotional codes or cancel associated orders if we determine they are being used fraudulently or in violation of these Terms.

9. Third-Party Services and Links

The Website may contain links to third-party websites, services, or platforms (such as payment processors, delivery service partners, or social media platforms). These third-party links are provided for your convenience only. We do not control third-party websites and are not responsible for their content, privacy practices, or terms of service. Accessing third-party websites through links on our Website is at your own risk, and we encourage you to review the terms and privacy policies of any third-party services you access.

We may also use third-party service providers to facilitate order processing, payment handling, delivery logistics, and email communications. These service providers operate under their own terms and policies, though we require them to maintain the confidentiality and security of your personal information.

10. Disclaimers — Services Provided "As-Is"

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE WEBSITE, INCLUDING MENU DESCRIPTIONS, PRICING, OR NUTRITIONAL INFORMATION;
• WARRANTIES THAT ORDERS WILL BE FULFILLED WITHIN ANY SPECIFIC TIMEFRAME; AND
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS BEYOND WHAT IS REQUIRED BY APPLICABLE FOOD SAFETY REGULATIONS.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. To the extent that applicable law does not allow the disclaimer of certain warranties, those warranties are limited to the minimum extent permitted by law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or goodwill;
• Cost of substitute goods or services;
• Damages arising from unauthorized access to or alteration of your transmissions or data;
• Damages arising from the conduct of third parties using the Website;
• Any damages resulting from reliance on information obtained through the Website; or
• Any other matter relating to the Website or services.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME STATES DO NOT ALLOW LIMITATIONS ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or any of our services;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property, privacy, or consumer protection right;
• Any content, data, or information you submit, post, or transmit through the Website;
• Your fraud, negligence, willful misconduct, or other wrongful conduct; or
• Any dispute you have with another user of the Website or any third party.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses and in providing any information we reasonably request. You shall not settle any such claim without our prior written consent.

13. Food Allergies and Dietary Information

Our menu items may contain or may have been prepared in facilities that handle common food allergens, including but not limited to wheat, gluten, dairy, eggs, tree nuts, peanuts, soy, fish, and shellfish. While we make reasonable efforts to provide accurate ingredient and allergen information on our Website, we cannot guarantee that any menu item is entirely free from allergens due to shared preparation equipment or cross-contamination risks in our kitchen.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to any conflict of law principles that would require the application of the law of any other jurisdiction.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection you may have based on improper venue or inconvenient forum.

These Terms are subject to applicable United States federal law, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) concerning unfair or deceptive acts and practices, and any applicable state consumer protection statutes. If you are a California resident, additional rights may be available to you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as detailed in our Privacy Policy.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Website informally by contacting us at [email protected] with a written description of your dispute. We will attempt in good faith to resolve the dispute within thirty (30) days of receiving your written notice. If the dispute is not resolved within that period, either party may proceed with the dispute resolution procedures set forth below.

15.2 Binding Arbitration

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR YOUR USE OF THE WEBSITE, SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT.

Arbitration proceedings shall be conducted in English, and the arbitrator's decision shall be final and binding. The arbitrator shall have the authority to award any remedy that would be available in a court of law. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. NEITHER PARTY WAIVES THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT WHERE JURISDICTION IS APPROPRIATE.

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

16. Term and Termination

These Terms are effective from the date you first access or use the Website and shall remain in full force and effect for as long as you continue to use the Website or maintain an account with us, unless earlier terminated in accordance with these Terms.

We reserve the right, in our sole discretion and without notice or liability, to:

• Suspend or terminate your access to the Website or your account for any reason, including if we believe you have violated these Terms;
• Discontinue the Website or any portion thereof at any time;
• Refuse service to any user at any time.

Upon termination of these Terms for any reason:

• Your right to access and use the Website will immediately cease;
• We may delete your account and associated data in accordance with our Privacy Policy and applicable law;
• Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 14 (Governing Law), 15 (Dispute Resolution), and 17 (Severability).

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment for orders placed.

17. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time and at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Updating the "Last Updated" date at the top of this page;
• Posting a prominent notice on the Website; and/or
• Sending an email notification to registered account holders where required by applicable law.

Your continued use of the Website after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Website and, if applicable, close your account. We encourage you to review this page regularly to stay informed of your rights and obligations.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any one provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The failure of Punch Pizza to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Punch Pizza.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Punch Pizza concerning your use of the Website and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between the parties relating to the subject matter herein.

No oral statement, representation, or prior course of dealing shall modify or supplement these Terms. In the event of a conflict between these Terms and any other agreement between you and Punch Pizza, these Terms shall govern unless the other agreement expressly states otherwise in writing.

20. Force Majeure

Punch Pizza shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, civil unrest, war, labor disputes, utility failures, supply chain disruptions, or any other event that constitutes a force majeure. In such circumstances, we will make reasonable efforts to resume normal operations as quickly as practicable and will communicate updates to affected customers where feasible.

21. Consumer Rights Under Applicable U.S. Law

Nothing in these Terms of Service is intended to limit or exclude any rights you may have under applicable United States federal or state consumer protection laws that cannot be waived by contract. This includes, without limitation, rights afforded under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce. If you are a resident of a state with additional consumer protection statutes, those rights are preserved to the extent required by law.

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) as they relate to the collection and use of personal information, which are addressed more fully in our Privacy Policy available on the Website.

22. Contact Information

If you have any questions, comments, concerns, or requests regarding these Terms of Service, please do not hesitate to contact us using the information below:

We will make reasonable efforts to respond to all inquiries within a timely manner. For urgent matters related to food safety, allergic reactions, or order emergencies, please contact us directly via email at [email protected].